There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...

I was suitably disturbed by a series of dystopian billboards cropping up around San Fransisco that promoted hiring AI over ...

Angry customers may react much more strongly than disappointed ones in a business context. To address these limitations, we ...

Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry customers want is for a human to apologize to them.” Because it is difficult for AI to completely ...