While process intelligence tools are increasingly being explored, it’s important to understand the different capabilities ...
CIOs can position themselves as a strategic force and unlock the value in IT by improving how they provide IT service ...
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...
From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID ...
Management and technology consultancy BearingPoint today announced a new partnership and close collaboration with Swish AI, ...
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We recently compiled a list titled 8 Tech Stocks with Biggest Upside Potential According to Analysts. In this article, we ...
This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used today. Utilizing IT service ...
ConnectWise’s new CEO, Manny Rivelo, tells CRN that’s he’s on a mission to deliver more profitability to MSPs and return the ...
Netflix director of technology Ashley Sprague and senior developer Toggi Pollack explain why the video streaming service opted for ServiceNow Netflix selected ServiceNow IT service management ...
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