McDonald’s is investing $100 million to bring customers back to stores after an outbreak of E. coli food poisoning tied to ...

Three employees of a north Columbus McDonald’s are facing assault charges after allegations that a drive-thru order dispute led to a drink thrown in a ...

A single parent with a passion for fun projects created an miniature McDonald’s drive-thru for his two boys — spending less ...

Even today, some beloved chains still fall short when it comes to delivering stellar customer service. According to the 2024 ...

Wendy’s is experimenting with a voice AI drive-thru technology, and though McDonald’s paused its pilot in June, the company’s ...

"We are encouraged by the results of testing at select company restaurants, and we will broaden the implementation in 2025 and across more company and franchisee restaurants that will unlock margin ...

But, be warned, Drive-Thru rants could be falling on the ears of those you're complaining about. A McDonald's staffer has spilled the beans that all customer chatter can be heard, no matter if ...

McDonald's Drive-Thrus are renowned for their quick service and convenience, yet customers can sometimes encounter delays, miscommunication, and mistakes with their orders, leading to feelings of ...

Wendy’s new restaurants boast upgraded tech, drive-thru, delivery experiences, and higher employee satisfaction levels thanks ...

If you’re going to Wendy’s instead of McDonald’s this week because of the E ... The initial test in Columbus showed that AI-enabled drive-thru service times were 22 seconds faster than ...

If you’re going to Wendy’s instead of McDonald’s this week because of the E ... The initial test in Columbus showed that AI-enabled drive-thru service times were 22 seconds faster than the average in ...

Just a few weeks after customers rejoiced at the news that McDonald's would be shutting down all of its AI drive-thrus, another restaurant has chosen to embrace the technology. Taco Bell just ...