The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.

Measuring & Improving Contact Centre Agent Well-being - Cirrus explains the solutions available to the contact centre ...

ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...

Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...

The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...