One of the best ways to prepare any employees, including seasonal ones, is to make sure they know your products and services inside and out. “We ensure every employee can effectively communicate the ...

For the week of October 3, Ashlei King features a paid internship, a hiring event and an opening in customer service.

Learn how to make money without a job. Find legitimate opportunities that suit your time, skills, and interests.

Discover the latest UK Job Market Report by Adzuna. Find out why job hunters are facing the stiffest competition in three ...

Bianca M. Trevino, customer relations manager at McCombs Ford West, says that a simple trip to a dealership to buy a new ...

Usually, automation is making businesses busier and more profitable, which helps them retain employees, a labor economist ...

The Ventura-based outdoor apparel company Patagonia is laying off 41 people, its second round of job cuts this year.

Artificial Intelligence (AI) is reshaping customer service in ways that were unimaginable a decade ago. As businesses strive ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...