What is ITSM? A guide to IT service management | Atlassian
WEBITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and value to an underlying system's operation. Frameworks help companies define their ITSM strategy.
ITIL in Modern ITSM: A Complete Guide - Atlassian
WEBUnlock ITSM success with ITIL. Explore its evolution, guiding principles, and how ITIL enhances ITSM. Enhance agility, flexibility, and collaboration today
What is service request management? A guide | Atlassian
WEBService request management uniquely involves a user submitting their request for something new --whether that’s access to a service, a new phone, or information. ITIL specifies that along with the service desk, service requests are managed by the request fulfilment process.
Jira Service Management | A new take on ITSM software - Atlassian
WEBTune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.
A solution to pains of traditional ITSM system upgrades - Atlassian
WEBA healthier approach to ITSM system upgrades. Getting into the issue of upgrades, Atlassian plans for technology evolution, so when new capabilities are available the functionality can be seamlessly introduced to the platform and products. Atlassian’s cloud roadmap is public, so customers can always see what’s coming.
ITSM software by Jira Service Management | Atlassian
WEBJira Service Management is purpose-built for ITSM. Jira Service Management helps IT support, operations, and business teams deliver exceptional service experiences to employees and customers. Try it free. Join a demo.
Get Jira Service Management for Free | Atlassian
WEBGet Jira Service Management for free to give your customers an easy way to ask for help and your agents a fast way to resolve incidents.
ITAM: The ultimate guide to IT asset management | Atlassian
WEBIT asset management (also known as ITAM) is the process of ensuring an organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. Put simply, it’s making sure that the valuable items, tangible and intangible, in your organization are tracked and being used.
What is IT change management? Definition, benefits and types
WEBBoost productivity, enhance customer service, and streamline information management effectively. IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices.
Jira Service Desk | IT Service Desk & ITSM Software - Atlassian
WEBBring together requests from email, chat tools, your service desk, and other channels. Configure queues to track, triage, and assign incoming requests. Group similar tickets and make it easy to categorize service requests, incidents, problems, and changes.