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WEBRetailbiz covers every aspect of Australia’s retail sector with a focus on the innovations and technologies that are driving the industry forward.
Attracting and retaining customers with digital - retailbiz
WEBJun 7, 2024 — Attracting and retaining customers with digital. In 2024, it comes as no surprise that retailers are continuing to invest in building omnichannel approaches to customer acquisition and retention. However, retailers are experiencing increasing pressures from international marketplace businesses offering price competitive offerings that are often ...
Resilience in retail: How labour, skills, and technology can shape ...
WEBMar 19, 2024 — Just when the retail industry had turned a corner with the global pandemic and supply chain issues in the rearview mirror, it’s now confronted with a new set of hurdles.
What the Australian retail industry should expect for 2023
WEBWith the COVID-19 pandemic, the past 36 months have been a difficult time for Australia’s retail industry, with businesses having to navigate a plethora of challenges, ranging from rising costs and supply chain disruptions to grave labour shortages.. Further adding to the pressure on retailers are rising customer expectations.
About - retailbiz Australian retail news and inside views
WEBAbout. Retailbiz has been reporting on Australia’s $299 billion retail sector for over a decade. As the retail industry is constantly evolving, Retailbiz is committed to bringing you not only the latest retail news and trends but also the innovations and technologies that are driving the industry forward. Drawing on a large team of ...
Top retail innovation trends for 2021 - retailbiz
WEBTo some extent, these trends were in evidence prior to the pandemic, but have dramatically increased their importance to meet and exceed customer expectations. 1. Touchless interactions. “Touchless” experiences are “safe,” physical-contact-free interactions across the customer’s entire shopping process. Consumers now expect retailers ...
How an omnichannel approach will help Australian retailers
WEBOct 19, 2021 — With this kind of omnichannel engagement, retailers can improve the speed of service, while offering contextual, personalised support. From an employee engagement angle, an omnichannel approach also has massive benefits. By giving agents all the information available on a customer, they feel empowered …
How cost and convenience are reshaping Australian retail
WEBApr 13, 2021 — Convenience and cost are playing a significant role in the uptake of Click & Collect in Australia, with 59% of consumers who have used the service or another third-party pick-up in the past 12 months, saying it’s because they can collect their delivery while doing other things. For these shoppers collections are “trip-chained” alongside ...
Modern payment technologies helping retail rebound
WEBThe ABS’ August 2021 retail figures show that despite lockdowns impacting in-store trade, consumer spending is still strong. According to the ABS, online retailing recorded $4.2 billion in sales – the highest monthly online total since 2015. With a post-pandemic roadmap providing greater clarity for retailers across the country, merchants must now consider how to re-engage shoppers as they ...
The power of the customer: Australian retail in 2020 and beyond
WEBThe power of the customer: Australian retail in 2020 and beyond. The COVID-19 pandemic supercharged a revolution in the retail industry. Whether it’s the way people shop, the platforms they use, the integration of technology or the expectations of customers; the industry is changing by leaps and bounds. Even as we take tentative steps towards ...